faqs

Here’s some common questions, if you need more info check out our help desk here!

Weekly $30/week
Monthly (4 weeks) - $100 ($25/week)
Quarterly  $300 ($23/week)
Half Yearly  $520 ($20/week)

Through a phone app called KISI, when you sign up we will email you all the details. You can see the video instruction here.

No. There are no hidden fees, just your membership.

Yes. We are very flexible with allowing you to freeze. We will pro rata any payments you have made. You can do so through the online portal here.


No. You choose your payment frequency and are billed in advance, you can cancel from the end of your current period. This is an ongoing membership that will automatically renew at your chosen frequency. 

You choose your payment day and frequency then pay in advance. The first payment there will be a pro rata to your payment day. Memberships are ongoing and will automatically renew until you cancel. 

You can cancel from the end of your current period through the online portal here.


Yes. All memberships include access to the sauna, ice bath and body scanner. The sauna requires you to book through the online portal here.

You will have 24hr access to the gym through our phone app. 

Yes, your membership will give you access to all of our locations. 

You are committed through to the end of your current payment period. As this is the period you have chosen and longer periods have cheaper prices, we cannot refund you for early cancellations. Refunds only extend to situations where we have mistakenly charged you.

 You can update your membership, including payment frequency, payment date, and payment details, through the member portal here.

We have a small selection of classes, see gym location page for details. 

You can book a sauna session through the member portal here.

If your friend is not a member, they can sign up for a trial session to try the gym out for the first time. After that, if they would like to attend intermittently, they can purchase a pack of single entries through the member portal here.

The sauna and ice bath are free to use with any membership or gym entry. You just need to make a booking for the sauna through your member portal here.

You can find out more about personal training here, or if you're ready to enquire fill our our enquiry form! 

Training sessions are billed directly by your personal trainers.
Each trainer has the flexibility to choose their own prices.
Click here for more info.

Immediately. If you have chosen today as your start date, you can download the access app KISI, log in, and swipe your phone to access.

You can change your payment method through the member portal here by clicking the credit card icon.

You can freeze your membership for up to 3 months at a time. It's free to do, and there’s no limit to how often you do so. By freezing your membership, you extend your current payment period by the amount of days of your freeze. During your freeze period, you will no longer have access to the gym. At the end of your freeze, your membership will automatically reinstate access, and billing will continue.

free trial alert!

FIRST DAY IS FREE!

Signup now for, 1 day free trial. 
Select a day, download the app, and you’re in!

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